Anderson Hardwood Floor Warranty


Limited Lifetime Structural Warranty

Every Anderson engineered hardwood floor is manufactured using our exclusive Cross-Locked Engineered® process. This process permanently locks the plies together to deliver more dimensional stability and split resistance than ordinary solid oak lumber. In the event that the plies should separate due to glue bond failure, Anderson will, at our option, either:

(1) repair the defective plank(s);
(2) replace the defective plank(s); or
(3) refund the purchase price (as further described in this booklet) if we are unable to provide a replacement and repair is not commercially practical or cannot be timely made. This warranty is a limited lifetime warranty for all first quality Anderson engineered products. Solid products are excluded.

Limited Warranty for Residential Finish Wear

50 Year: 1/2” Engineered & 3/4” Handcrafted Solid Products
30 Year: 3/8” Engineered Products & Smooth 3/4” Solid Products

All Mill Run Products – Engineered Products have a 15 Year Warranty. All
3/4” Solid Plank & Strip Products have a 20 Year Warranty.

Our no-wax, factory applied finish makes hardwood floor installations fast and easy. Every plank is ready to install right out of the carton. There is no need for sanding or staining. With our UV-cured finish you gain the assurance of superior durability and wear ability. Anderson will warrant under normal residential conditions and uses, and providing that Anderson’s maintenance guidelines are strictly followed, that the finish will not wear through or peel off of the hardwood flooring for the time listed in the product reference guide.

In the event that the finish wears through or peels off of the hardwood
flooring, Anderson will, at our option, either:

(1) replace the affected plank(s);
(2) recoat the affected area; or
(3) refund the purchase price, for the affected area ONLY, prorated over the remaining life of this limited warranty. NOTE that this limited warr of the surface area of the installed flooring. NOTE: Gloss Reduction and Scratches in the finish are not considered surface wear and are not covered under this warranty. Please note that Maple and Birch floors require extra care. Maple and Birch are inherently smooth wood and will show scratches and dents more readily than Oak or Pecan. You should consider these factors when making your flooring selection.

Limited Lifetime Adhesive Bond Warranty

Anderson will warrant that the floor will not release from the sub-floor due to moisture migrating from beneath the sub-floor, ONLY under the following conditions:

(1) at the time your Anderson floor is installed the subfloor
is dry with no prior history of moisture problems and,
(2) The Anderson engineered floor is installed according to the Anderson
installation instructions using either Anderson Green Grab™ or 3X Triple Option™ adhesives.

If the planks should release from the sub-floor Anderson will at our option repair or replace the loose plank(s) ONE TIME ONLY or refund the purchase price (as further defined below). This is the sole and exclusive remedy under this limited warranty. Anderson will only be obligated under this limited warranty if testing approved by Anderson conclusively proves that the adhesive bond failure resulted from moisture migration from beneath the sub-floor only. This limited warranty shall not apply
if moisture comes from any other source (including but not limited to plumbing leaks, flooding, rain, landscape watering/irrigation, wet or damp mopping, or other causes listed herein). This limited warranty covers ONLY adhesive bond failure and does not cover damage to the hardwood flooring as a result of sub-floor moisture migration or any other source of moisture. If the sub-floor moisture migration occurs a second time, it will be presumed that the problem is specific to the site and/or was caused by the improper application of Anderson Green Grab™ or 3X Triple Option™ adhesives. Any damage resulting from these causes is NOT covered under this limited warranty.

More information here PDF file. 20 pages