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WHO IS
COVERED UNDER THESE LIMITED WARRANTIES?
These limited warranties apply to you only if you: (1)
are the original consumer purchaser of any Anderson
hardwood floor; (2) have paid in full for your
hardwood floor, and (3) have purchased the hardwood
floor for your own personal residential use and not
for resale. These warranties ARE NOT transferable or
assignable and they DO NOT apply to nonresidential,
rental, or commercial purchases/installations.
LIMITED LIFETIME STRUCTURAL WARRANTY
Every Anderson hardwood floor is manufactured using
our exclusive engineered process. This process
permanently locks the plies together to deliver more
dimensional stability and split resistance than
ordinary solid oak lumber.
In the event that the plies should separate due to
gluebond failure, or in the event that the flooring
should buckle, warp or twist in a normally maintained
humidity range (35%–55% R.H.). Anderson will, at our
option, either: (1) repair the defective plank(s); (2)
replace the defective plank(s); or (3) refund the
purchase price if we are unable to provide a
replacement and repair is not commercially practical
or cannot be timely made, or if you accept a refund.
This is the sole and exclusive remedy under this
limited warranty. This limited warranty is effective
for as long as you own your floor as defined under the
“Who is Covered Under the Warranties?”
LIMITED LIFETIME ADHESIVE BOND WARRANTY
Anderson will warrant to the original purchaser only
that the floor will not release from the sub-floor due
to moisture migrating from beneath the sub-floor, ONLY
under the following conditions: (1) at the time your
Anderson floor is installed the sub-floor is visually
dry with no prior history of moisture problems, (2)
The Anderson floor is installed according to the
installation instructions using either A.F.B.
Duck-Glue™, A.F.B. Duck-Thane™ adhesive, or an
Anderson approved equivalent.
If the planks should release from the sub-floor
Anderson will at our option repair or replace the
loose plank(s) ONE TIME ONLY or refund the purchase
price (as further defined below) This is the sole and
exclusive remedy under this limited warranty. Anderson
will only be obligated under this limited warranty if
testing approved by Anderson conclusively proves that
the adhesive bond failure resulted from moisture
migration from beneath the sub-floor only. Anderson
will not be obligated if testing conclusively proves
that the moisture came from any other source
(including but not limited to plumbing leaks,
flooding, rain, landscape watering/irrigation, wet or
damp mopping, or other causes listed herein). This
limited warranty covers ONLY adhesive bond failure and
does not cover damage to the hardwood flooring as a
result of sub-floor moisture migration or any other
source of moisture. If the sub-floor moisture
migration occurs a second time, it will be presumed
that the problem is specific to the site and/or was
caused by the improper application of A.F.B.
Duck-Glue™, A.F.B. Duck-Thane adhesive, or an Anderson
approved equivalent and would happen again. Any damage
resulting from these causes is NOT covered under this
limited warranty.
This limited lifetime warranty is effective for as
long as you own your floor as defined under the “Who
is Covered Under the Warranties”.
SPECIAL NOTE: WARRANTY LIMITATIONS FOR STAPLE-DOWN OR
NAIL-DOWN INSTALLATIONS. (APPLIES TO ALL WARRANTIES
UNDER WHICH ANDERSON IS OR MAY BE OBLIGATED). Our
products are not warranted against squeaking, popping
or crackling when using staple-down or nail-down
installation methods. Some squeaking, popping, or
crackling is possible when using staple-down or
nail-down installation methods.
Anderson floors are NOT warranted against these
occurrences UNLESS the tongue or groove is found to be
manufactured out of specification. The possibility of
squeaking, popping, or crackling may be aggravated in
arid areas or in extremely dry conditions. In
addition, Anderson floors are not warranted against
staple or nail pullout from the subfloor.
SUBFLOOR MOISTURE DAMAGE LIMITED WARRANTY
(10 years for A.F.B. Duck-Shield™)
(Does not apply to Special Series Floors)
Anderson offers a solution to moisture emission
concerns with concrete subfloors. A.F.B. Duck-Shield™,
used in conjunction with A.F.B. Duck-Glue™ or A.F.B.
Duck- Thane™ offers a moisture reduction system second
to none and is highly recommended for most grades of
flooring..
Anderson will warrant against damage to your hardwood
flooring, such as delamination, discoloration,
twisting, gapping, warping or buckling due to subfloor
moisture migration, under the following conditions:
(1) When A.F.B. Duck- Shield™ is applied in accordance
with all label directions, and is used in conjunction
with A.F.B. Duck-Glue™ or A.F.B. Duck-Thane™; and (2)
when your hardwood flooring is installed in accordance
with Anderson’s installation instructions (which are
included with your purchase package).
In the event of damage to the hardwood flooring due to
subfloor moisture transmission caused by seal failure
when the above stated conditions are met, Anderson
will, at our option, either (1) repair the defective
plank(s); (2) replace the defective plank(s); or (3)
refund the purchase price as further defined below.
This is the sole and exclusive remedy under this
limited warranty. This limited warranty is effective
for as long as you own your floor as defined under the
“WHO IS COVERED UNDER THE WARRANTIES?” Section above.
TYPICAL MOISTURE DAMAGE
Anderson cannot be certain of compatibility of other
seals and adhesives other than the compatibility of
A.F.B. Duck-Shield™ with A.F.B. Duck-Glue™/A.F.B.
Duck-Thane™ adhesive. In addition, Anderson cannot
warrant the performance of other manufacturers’
flooring products.
Under no circumstances shall Anderson be held
responsible, under any of these limited warranties or
under any express or implied warranty, for any defects
or damage caused by other flooring products.
Contact 1-800-763-7272 for information about the
compatibility of these and other products with other
flooring, and for any warranty coverage that may be
available from the manufacturer of A.F.B.
Duck-Shield™.
BE AWARE THAT cracks in the concrete subfloor MUST be
repaired in conjunction with application of A.F.B.
Duck-Shield™. Migration of water through cracks in the
concrete will void these limited warranties. Also,
moisture from above or flooding of the surface of the
hardwood flooring is NOT covered under these limited
warranties.
LIMITED
WARRANTY FOR RESIDENTIAL FINISH WEAR
25 Year Warranty for RhinoTuff, Mountains Series
Floors, and Della Mano
15 Year Warranty for Freedom Floors™
3 Year Warranty for Special Series Floors
1 Year Warranty for Arctic White Floors
Note: Gloss Reduction and Scratches in the finish are
not considered surface wear and are not covered under
this warranty.
Please note that our white colors, maple, elm, and
pine floors require extra care. White colors will show
dirt and require more frequent maintenance than dark
colors. Maple, Elm, and Pine are inherently smooth
wood and will show scratches and dents more readily
than Oak or Pecan. You should consider these factors
when making your flooring selection.
Our no-wax, factory applied finish makes hardwood
floor installations fast and easy. Every plank is
ready to install right out of the carton. There is no
need for sanding or staining. With our UV-cured finish
you gain the assurance of superior durability and
wearability.
Anderson will warrant under normal residential
conditions, and providing that Anderson’s maintenance
guidelines are strictly followed, that the finish will
not wear through or peel off of the hardwood flooring
for the time listed above: 25 years for 1⁄2” thick
Anderson floors and 15 Years for 3⁄8” thick Anderson
floors.In the event that the finish wears through or
peels off of the hardwood flooring, Anderson will, at
our option, either: (1) replace the affected plank(s);
(2) recoat the affected area; or (3) refund the
purchase price, for the affected area ONLY, prorated
over the remaining life of this limited warranty. This
is the sole and exclusive remedy under this limited
warranty (see below for further details). If Anderson
elects to refund the purchase price, the base purchase
price (from which any prorata calculations shall be
made) shall be the amount you originally paid for the
flooring, as shown on your original invoice, which
invoice you are required to produce. If you are unable
to produce your invoice, Anderson will use its
standard pricing tables to determine the base purchase
price. NOTE that the refund amount DOES NOT include
any cost incurred for removal/ replacement of
cabinets, appliances or other fixtures. NOTE ALSO that
this limited warranty extends only for defects that
cover at least 10% of the surface area of the
installed flooring.
PLEASE REFER BELOW TO WARRANTY EXCLUSIONS: "Recoating
and Finishing Alterations" regarding specific
exclusions for this limited warranty as to any finish
or non-factory-applied finish (finishes applied by the
owner or installer).
In addition, REFER BELOW TO WARRANTY EXCLUSIONS:
"Improper Maintenance" regarding specific exclusions
for this limited warranty as to improper maintenance.
Special Series (Character Grade)
Information
Anderson manufactures its product to exceed industry
standards (ANSI/HPVA EF 2002). These standards for
Character Grade product ensure you of a serviceable
floor in our Special Series. Varying sound wood
characteristics are permitted in Anderson Special
Series; e.g., burls, checks, discoloration, filling,
sound knots, rough grain, mineral streaks and worm
holes, which are all considered acceptable character
marks. Average cutting waste is 7%.
Note: All warranty exclusions, disclaimers and
limitations, including the available remedies, stated
throughout this booklet apply to Special Series.
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