Lumber Liquidators

Lumber Liquidators. The largest direct retailer of hardwood floors in the USA offers a variety of product lines, mostly for the price conscious shopper. Our opinion is less than favorable, not for the marginal product quality only, but customer service complaints we often heard in the past. In our early web days (2002) this site had a favorable review page about Lumber Liquidators. We worked with a few products and heard from installers. Product quality was good, but something happened.

In the early days their products had good reviews, specifically the domestic hardwoods that Bob Vila had installed in one of his houses. We heard from installers that used their unfinished flooring; same experience. Exotic hardwoods on the other hand that became a huge seller became troublesome with inferior finishes and material that was rushed into production causing installation problems.

Product Lines

Ty Pennington, more well known as the host of Extreme Makeover: Home Edition has his own line called the Ty Pennington collection consisting of Bamboo, Ash and a unique country looking Birdseye Maple. One product that always seems to get good reviews is their Morningstar bamboo line.

Maybe The Company Grew Too Fast

Over the years we yanked the review because of increasing calls from consumers saying the same thing over and over again. Most were advertised product that was never available, or they were being put off time and time again, or received no calls about the orders they paid for up front. Sure, any company that does the kind of volume should be expected to see complaints, but they escalated too far.

Lumber Liquidators Fills A Void

There's no doubt they offer what many are looking for; price. Frankly we wish a favorable opinion could be offered because the company does offer a wide range of hardwood, unfinished and prefinished. Stair treads and risers could be ordered and brought in within days. Longer than usual trim moldings, extremely difficult to find, were part of the company's niche.

Conclusion

Realistically the company does offer some good products but like any company with a large presence, complaints are bound to occur. They do offer a lot of off brand non warranted products that consumers are eager to buy, but also quickly to complain, full knowingly what they had purchased.

Installer Ratings- Overall rating
Product Lines- Engineered and solid hardwoods. Laminate flooring.

Lumber Liquidator Products

Engineered

Mayflower
Schon Quick Clic

Distressed

Virginia Mill Works

Solid

Bellawood
Builder's Pride
Casa de Colour
Clover Lea Plantation Pine
R.L. Colston
Supreme Bamboo
Unfinished

Laminate

Dream Home
Kensington Manor

Cork Flooring

Lisbon Cork

Company Information

3000 John Deere Road
Toano, VA 23168
Phone: (757) 566-7546
Website: Lumber Liquidators
Website Notes: Extensive product listings. (November 2011)