Owens Flooring Company is committed to
innovative design, fine craftsmanship and
state-of-the-art manufacturing processes. This
commitment to overall quality gives us the
confidence from which to offer these warranties
of Owens Flooring Products. These warranties are
given to the original purchaser for as long as
he, and or she owns the home in which the
products are originally installed.
Structural Integrity
Warranty
Owens Flooring
Company warrants its products to be free from
manufacturing defects defined as defects in
lamination, assembly, milling, dimension, and
grading. Structural Integrity Warranty means
that Owens Flooring products will remain free
from defects in lamination, assembly, milling,
dimension and grading for as long as the
original purchaser owns the home in which the
products are installed. These products are also
warranted against buckling, cupping, and warping
for the same period when properly installed in
accordance with Owens Flooring Company
Installation Instructions and properly
maintained in accordance with Owens Flooring
Company Maintenance Procedures.
This
Warranty is subject to the limitations and
exclusions set forth herein and is the exclusive
warranty as to the Owens Flooring Products
purchased and contains the exclusive remedies
that will be provided for breach of any
warranties whether expressed or implied.
Owens
Warranty
Protection/Coverage
Owens Flooring
Company will, at its sole expense, refinish,
repair, or replace, at no cost to you,
with the same or equal value product, any
portion of a floor that should fail with respect
to the provisions of these warranties. In the
unlikely event that correction is impossible or
impractical after a reasonable number of
attempts, Owens will refund the original
purchase price for the portion of the floor that
failed, if requested.
This warranty
does not include the cost of labor if the
product under warranty is installed by anyone
other than professional installers.
Owens
will not be responsible for any consequential or
incidental damages occurring from, or as a
consequence of, the defective flooring, or any
cost or expense that the purchaser may incur to
obtain warranty service, such as postage,
telephone expense, time lost from work or
inconvenience.
The foregoing
remedies are the sole and exclusive remedy in
the event of a warranty claim.
This exclusion of
consequential or incidental damages may not
apply in some states and therefore may not apply
to some consumers.
To file a
warranty claim, contact your Owens Flooring
dealer/distributor or Owens Flooring Company at
the following address:
Owens Flooring
Company
Attn: Warranty Claims
105 Plank Road
Shawano, WI 54166
Warranty
Exclusions
- Improper
installation and abuse from cleats, stiletto
heels, unprotected furniture legs,
indentations, scratches, pet claws, sand,
rocks and circumstances causing abnormal wear.
- Damage or
color change caused by exposure to ultraviolet
light from the sunlight and other sources.
- Damage from
sub-floor moisture, flooding, leaking
plumbing, overflowing sinks or similar
moisture related damages.
- Damage from
natural disasters, weather or other extreme
conditions.
- Stains
including those caused by pets.
- Insect
infestation after the product leaves the
factory.
- Natural
variations in wood tone, color and grain.
- Color
variations in wood flooring are natural and
new or replacement flooring may not match
sample flooring or existing flooring.
- Improper
maintenance, wet mopping, misuse, or improper
alterations of the product from its original
form.
- Natural
expansion and contraction that may cause
cracks or separation between boards.
- Damage caused
by low or extremely high humidity.
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